CXSense Privacy Policy

Effective Date: 15th September 2025

CXSense (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our Services.

1. Scope

This Privacy Policy applies to:

  • The CXSense website, APIs, SDKs, dashboards, and related services (collectively, the “Services”).
  • Information provided by customers (“Customer Data”) and by end-users interacting with the Services.

    • This Policy does not apply to third-party websites or services linked from our Services.

    2. Roles and Responsibilities

  • For Customer Data that customers upload to the Services, Customer is the data controller and CXSense acts as the data processor.
  • For Account Data (e.g., your billing, login, and support details), CXSense is the data controller.

    • Our Data Processing Addendum (“DPA”) forms part of our Terms of Service and sets out our obligations as a processor under GDPR and other laws.

    3. Information We Collect

    We may collect:

    3.1 Account Data

    Name, email, company, billing details, credentials.

    3.2 Usage Data

    Log files, IP addresses, device identifiers, browser type, actions within the Services.

    3.3 Customer Data

    Data and content you or your users upload or transmit to the Services (e.g., user profiles, product data, behavioral data).

    3.4 Support Communications

    Information you provide when contacting our support team.

    3.5 Cookies & Tracking

    We use cookies and similar technologies for authentication, analytics, and improving the Services. See our separate Cookie Policy for details.

    4. How We Use Information

    We use information to:

  • Provide, operate, and improve the Services;
  • Host and process Customer Data on your behalf;
  • Manage subscriptions and process payments;
  • Respond to inquiries and provide support;
  • Send administrative notices and product updates;
  • Analyze usage trends to improve performance, security, and compliance.

    • We do not sell personal information.

    5. Sharing & Disclosure

    We may share personal information:

  • With subprocessors: We use trusted third parties (e.g., hosting providers, payment processors) to operate the Services. We maintain an up-to-date list of subprocessors at [Insert URL].
  • For legal reasons: When required by law, regulation, or valid legal process.
  • In business transfers: If we undergo a merger, acquisition, or sale of assets.

    • Subprocessors are bound by confidentiality and data protection obligations consistent with this Policy and the DPA.

    6. International Data Transfers

    We may transfer personal data to countries other than the country in which the data was originally collected. Where we transfer data from the EEA, UK, or Switzerland to a country without an adequacy decision, we rely on Standard Contractual Clauses or other lawful transfer mechanisms.

    7. Security

    We implement industry-standard technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. Details are described in our Security Policy.

    8. Data Retention

    We retain personal data only as long as necessary to:

  • Provide the Services;
  • Comply with legal obligations;
  • Resolve disputes and enforce agreements.

    • Customer Data is deleted within [X] days after contract termination, except as required by law.

    9. Your Rights

    Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your personal data;
  • Correct inaccurate data;
  • Delete your personal data;
  • Restrict or object to processing;
  • Request data portability;
  • Opt out of the “sale” or “sharing” of personal data (for California residents);
  • Lodge a complaint with a supervisory authority.

    • You can exercise these rights by contacting us at privacy@cxsense.com.au or through our privacy request portal at [Insert URL].

    10. Children’s Privacy

    Our Services are not directed to children under 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website before the change takes effect.

    12. Contact

    For privacy questions or requests, contact:

  • Email: privacy@cxsense.com.au
  • Postal: [Insert Company Address]